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FAQS

How do I make a return?

I just bought an item at full price and now it's on sale. What can I do?

What is your international shipping policy?

Do you charge sales tax?

Does Skiis & Biikes offer coupons?

Can I pick my purchase up from one of the stores?

Other questions: Contact info@skiisandbiikes.com or 1 877 352 7547 and our representative will look after you.


WANT TO RETURN

Looking to return it or make an exchange?  No problem.  If your new and unused gear just doesn’t fit your needs, we will issue you a full refund within 14 days from purchase or a gift card up to 30 days. If your gear fails, we will expedite a warranty with the manufacturer

  • You can return your new purchase within 30 days after purchase

  • Products must be in the condition you received them in and the original box and/or packaging

If you’d like to exchange your product for something else, the best thing to do is to return your item and place a new order at the same time. Placing the new order now just ensures that you’ll get it quickly, and that it won’t go out of stock. If the item returned is in the condition you received it in and with the original box and/or packaging within 14 days, then you'll get a full refund or if after 30 days you will get a gift card.

If you prefer to exchange without placing a new order, Contact shipping@skiisandbiikes.com or 1 877 352 7547 and our representative will look after you



SALE ITEMS

If we put an item on sale less than 30 days after you bought it at full price, let us know and we’ll credit you the difference. This offer only applies to purchases made within the last 30 days, and only if we have the same size and color of the item that you originally purchased in stock.



WHAT IS YOUR INTERNATIONAL SHIPPING POLICY?  

Skiis & Biikes uses Fed Ex  to ship internationally.



TAXES

Sales tax is determined by shipping address. Check below to see if your province requires sales tax:

Ontario:  We collect 13% HST - exemptions as per government rules

BC: We collect 5% GST and 7 % PST - exemptions as per government rules

Alberta: We collect 5% GST



Skiis & Biikes COUPONS & PROMO CODES

Make sure you are signed up with Skiis & Biikes eblast, LIKE us on FB, follow us on Twitter and Instagram to get the early notice of coupons and promo codes


WANT TO PICK UP YOUR PURCHASE IN-STORE?

No problem just select the location you want to pick up at when you check out. Please allow 1 hour for us to get your purchase ready. If you require the product immediately, simply the call the store you wish to purchase from and a sale person can put the item on hold for you.